Returns & Refunds Policy
Due to the perishable nature of our wild-harvested bush foods, we cannot accept returns for change of mind. If your order arrives damaged or incorrect, please contact us within 7 days for a full replacement or refund.
Contact Support
Email our team at [email protected] with your order number and clear photos of any damaged packaging or product.
Assessment
Our quality control team will review your request within 48 hours to ensure it meets our food safety and quality standards.
Resolution
Once approved, we will initiate a replacement shipment or a full refund to your original payment method.
Confirmation
You will receive an automated email confirming your refund or providing a new tracking number for your replacement bush foods.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing