Frequently Asked Questions
Everything you need to know about our wild-harvested Kakadu Plum products and services.
What is Kakadu Plum and how do I use it?
Kakadu Plum is a native Australian superfruit known for having the highest recorded natural vitamin C content of any plant in the world. You can easily incorporate our powder into your daily routine by adding a teaspoon to smoothies, juices, yogurt, or breakfast bowls.
How do you source your ingredients?
We are committed to ethical sourcing. Our Kakadu Plums are wild-harvested by Indigenous communities across Northern Australia, ensuring fair trade practices and supporting local land management and community development.
What are your shipping rates and delivery times?
We offer flat-rate shipping worldwide. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on the destination and customs processing.
Are your products organic and gluten-free?
Yes, our Kakadu Plum products are 100% natural, gluten-free, vegan-friendly, and free from any synthetic additives or preservatives. While wild-harvested fruit is grown without chemicals, we also maintain strict quality control to ensure purity.
What is your return policy for food products?
Due to health and safety regulations, we cannot accept returns on food items once they have been opened. However, if your order arrives damaged or if there is an issue with the quality, please contact us within 7 days for a replacement or refund.
Do you offer wholesale opportunities for retailers?
Absolutely! We love partnering with health food stores, cafes, and wellness centers. Please reach out via our wholesale contact form to receive our current price list and minimum order quantity requirements.